Odoo Website Order Notes

Let Customers Add a Delivery Date and Order Message Before Checkout

Customers often have specific instructions for an order — a preferred delivery date, a packing note, or a special request — but standard Odoo checkout offers no place to capture that. Odoo Website Order Notes solves this by adding a date picker and a message field directly on the website order page, so customers can communicate what they need before placing the sale order.

Why Should Your Odoo Website Capture Customer Order Notes?

Delivery instructions and order-specific messages that don't get captured at checkout end up arriving by email or phone call after the order is placed — creating extra work and the risk of missed requests. The Odoo Website Order Notes module builds that communication directly into the checkout experience, giving customers a clear channel for their Odoo eCommerce order instructions and ensuring that information travels with the sale order rather than arriving separately.

Key Features of Odoo Website Order Notes

Delivery Date Picker on the Order Page

Customers can select a preferred delivery date using the Odoo website delivery date picker before placing their order, giving operations teams the information they need from the start.

Customer Order Message Field

A dedicated text area lets customers leave a customer note on sale order Odoo — delivery instructions, packing preferences, gift notes, or any other order-specific message.

Notes Attached to the Sale Order

The Odoo website order message entered by the customer is saved directly on the sale order record in Odoo, keeping it visible to the team handling fulfilment.

Works Within the Standard Checkout Flow

Odoo Website Order Notes integrates with the existing Odoo website checkout without disrupting the purchase process or requiring a separate step.

Supports Any Order-Level Communication

Whether it's a packing specification, an access instruction for delivery, or a simple comment, the Odoo order comment module handles any type of customer note at the order level.

Benefits of Odoo Website Order Notes

Fewer Post-Order Follow-Up Calls

Capturing customer order notes Odoo at checkout means fulfilment teams get the information they need with the order, without chasing the customer separately.

Better Order Accuracy

Delivery instructions and packing notes saved on the sale order reduce the chance of fulfilment errors caused by missing or miscommunicated requirements.

Improved Customer Experience

Giving customers a clear place to leave an Odoo website order message makes them feel heard and reduces anxiety about whether their special request will be noticed.

Streamlined Operations

When add delivery date Odoo website and order notes are captured at the point of sale, scheduling and packing workflows have everything they need from the start.

Increases Repeat Business

Customers who find that their special instructions are followed tend to come back — and the Odoo eCommerce order instructions feature makes it easy to deliver that experience consistently.

How Odoo Website Order Notes Works

Step 1: Install the Module

Add Odoo Website Order Notes to your Odoo instance.

Step 2: Customer Visits the Order Page

The customer browses the webshop and adds products to their cart as normal.

Step 3: Customer Selects a Delivery Date

Using the Odoo website delivery date picker on the order page, the customer chooses their preferred delivery date.

Step 4: Customer Adds a Note or Message

The customer types their Odoo eCommerce order instructions or any other relevant message into the order notes field.

Step 5: Order Is Placed With Notes Attached

When the customer confirms the order, the customer note on sale order Odoo and the selected date are saved directly on the sale order record for the fulfilment team to act on.

Frequently Asked Questions

What does Odoo Website Order Notes actually do?

It adds a delivery date picker and a message field to the Odoo website order page, letting customers leave order-specific instructions or a customer note on sale order Odoo before checkout.

Where do the customer's notes appear after the order is placed?

The Odoo website order message is saved directly on the sale order record in Odoo, visible to the fulfilment team alongside the rest of the order details.

Can customers pick a specific delivery date?

Yes, the add delivery date Odoo website feature includes a date picker that lets customers select their preferred delivery date before placing the order.

What kinds of messages can customers leave?

Any Odoo eCommerce order instructions the customer wants to communicate — delivery instructions, packing notes, access codes, gift messages, or general comments.

Does this disrupt the standard checkout flow?

No, Odoo Website Order Notes integrates with the existing checkout without adding extra steps or changing how the purchase process works.

Is the customer note mandatory or optional?

The Odoo order comment module is optional — customers who don't have a note can simply leave the field empty and proceed to checkout as normal.

Can the date and notes be seen by the backend team?

Yes, both the selected delivery date and the customer order notes Odoo message are attached to the sale order and visible from the Odoo backend.

Modules Similar to Odoo Website Order Notes

Odoo Website Order Notes pairs naturally with other CodersFort modules focused on customer communication and checkout experience. For requiring customers to accept a policy before placing the order where notes are left, Odoo Website Terms and Conditions adds a mandatory agreement step at checkout.

For capturing lead or contact information from visitors who aren't yet customers, Odoo Website Inquiry Popup Form auto-triggers a contact collection popup.

For product-level stock visibility that helps customers make better ordering decisions before leaving a note, Odoo Website Product Stock shows live inventory data on product pages. And for tracking how customers interact with the checkout flow where notes are captured, Odoo Website Facebook Pixel logs key eCommerce events for ad retargeting.

Together, these modules build a more communicative, customer-friendly, and data-rich Odoo website checkout experience.

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